Receptionist(a)

Main responsibilities:

Receives calls and make reservations;
Records reservation information accurately;
Files all reservations in a systematic order for easy referral;
Records requests for special accommodations and suites;
Handles all guest service issues in an immediate and professional manner;
Assists in performing the duties of a Receptionist, when needed.
Performs all check in and check out procedures;
Informs the guests about payment methods and processing accurately the payments;
Fulfills the arrival-departure procedures of guests and assists them from arrival to departure;
Reviews all guest reservations and plans their accommodation accordingly;
Provides information about our hotel, available rooms, rates and amenities;
Upsells additional facilities and services, when appropriate;
Ensures that each guest is welcomed and served in a timely manner according to the standards;
Maintains updated records of bookings and payments.

Personal requirements:

Fluent in English, Romanian and Russian knowledge, other language is an advantage;
Strong interpersonal skills;
Customer service attitude;
Computer knowledge is a must;
Excellent time management, organizational and communication skills, experience in hospitality area will be an advantage;
Ability to work on your own and as part of a team.

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Cerințe:

Persoana serioasa si responsabila
Abilitati de comunicare
Rezistenta la situatii de stres
Adaptabilitate
Cunoasterea la nivel de comunicare si scriere a limbii romane,rusa,engleza
Disponibilitatea de a lucra in program de 24 de ore
Amabilitate,abilitatea de a gasi iesire din situatie cu calm si zambet

Condiții de muncă:

Program in ture de 24 de ore
de la 09:00-09:00 ziua urmatoare peste 48 de ore
10/11 zile pe luna
1 masa asigurata pe zi
Salariul platit la timp
Colegi prietenosi si mereu ofera sprijin in orice situatii
Salariul este de la 11.000-12.000 lei,in dependenta de ture si luna

Responsabilități:

Cazarea si decazarea oaspetilor hotelului
Incasarea banilor si facturarea corecta
Indeplinirea corecta si la timp a task-urilor ce tin de pozitia de receptionist
Rezolvarea si aplanarea corecta a tuturor nemultumirilor sau greseli aparute in timpul programului
Transmiterea informatiei colegului de schimb
Respectarea programului de lucru fara abateri

Note:

Turele sunt in 24 de ore peste 48 de ore libere 1/2,angajare imediata!
If you are interested in and meet the requirements listed above, please send your CV in English to the email address: manager@hotelprezident.md or call the phone number 068757777 / 060525000. Email: manager@hotelprezident.md
Call: 068757777 / 060525000